This is information which the Provision of Services Regulations 2009 requires us to give.
Our Professional Status
Knocker & Foskett is constituted as a partnership of limited companies registered in England and Wales with register number LP009095. The owners of the Firm are C J Hugo Limited, F G B Williams Limited, J W Pearson Limited and Damien J Jones Ltd.
Please note: the word 'Partner' means the Directors of the limited companies which are the corporate partners in the Firm.
Our registered office is at The Red House, 50 High Street, Sevenoaks, Kent, TN13 1JL, contact us there or using these additional contact details.
Telephone : +44 (0)1732 459931
Fax : +44 (0)1732 459246
Email : email@example.com
DX : 30002 SEVENOAKS
We are a solicitors' practice in the United Kingdom, authorised and regulated by the Solicitors Regulation Authority (SRA) and must comply with the SRA Code of Conduct 2011 and other regulations, details of which can be found at the SRA Website, Our registration number with the Solicitors Regulation Authority is 54258.
Our VAT registration number is GB 209 9945 21
Legal terms and conditions
The terms and conditions which will apply to any work which we undertake for you will be sent to you with our engagement letter. If you want to see the terms and conditions before you instruct us, please ask for a copy from the person with whom you are dealing. All of our contracts for legal services are governed by the laws of England and Wales.
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then please click here to read our full client complaints information. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint the Legal Ombudsman.
• Within six months of receiving a final response to your complaint and
• No more than six years from the date of act/omission; or
• No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them at PO Box 6806, Wolverhampton, WV1 9WJ visit: www.legalombudsman.org.uk (Tel: +44 (0)300 555 0333 between 9am to 5pm) Email: firstname.lastname@example.org
Professional liability insurance
We confirm that the professional indemnity insurer providing our minimum mandatory cover under policy number PISRQM014501 is QBE Insurance (Europe) Limited, whose registered address is at QBE European Operations, Plantation Place, 30 Fenchurch Street, London, EC3M 3BD (Tel: +44(0)201054000). Coverage of the indemnity insurance is worldwide.
Financial Conduct Authority
We are not authorised by the Financial Conduct Authority. However, we are included on the register maintained by the Financial Conduct Authority so that we can carry on insurance mediation activity, which is broadly the advising on, selling and administration of insurance contracts. Insurance mediation activities and investment services, including arrangements for complaints or redress if something goes wrong, are regulated by the Solicitors Regulation Authority. The register can be accessed via the Financial Conduct Authority website at www.fca.org.uk.
You may have provided Knocker & Foskett and associated companies with some personal data relating to you. Under the General Data Protection Regulations, we as the data controller in respect of that personal data are required to provide you with a set of specific information about how we will use, hold and retain this data as well as making you aware of various rights that you have. For more information please view our full Privacy and Cookies Policy below, or a copy can be provided on request.